Frequently Asked Questions

Information about deadlines, assessments, payments, and other practical aspects of our course delivery


Can I pay for courses in instalments?

Yes, you can. It is possible to pay a deposit in order to register on a course with the balance due the week before the course starts. The deposit is usually €250. Please contact us to arrange this.

What sort of support will I get during the course?

We work hard to support students on their learner journey. It is very important to us that we provide you with everything you need to complete your course and that we meet your expectations from the course. Once we receive a booking form we contact you by phone to discuss your entry level and your learning goals and advise you on how the course will meet those. We may suggest that another course is more suitable or we may highlight additional pre-course learning resources that would be useful.

If you would like to assess your entry-level knowledge relative to course content, please contact us and we can set you up with a free trial on our e-learning platform.

Once you register on a course you will continue to get all the information you need, including:

Guide to pre-learning resources, course agenda with exam dates.
Guide to using Moodle.
Information on any additional requirements. Most courses involve practical training equipment, which we provide. If you are attending a face-to-face course, everything you need will be provided when you arrive. If you are attending a virtual class, equipment will be delivered to you at home.
Induction session on the first day of your course – your tutor will take you through the course structure of the course and programme assessment plan.
Formative quizzes throughout the course to help you revise and track your progress.

We are always available during the course to assist you with any questions.

We provide you with a detailed learner handbook which clearly explains our policies around assistance with additional learning requirements, appeals, recognition of prior learning and many more.

Can I start my course immediately?

Once you book and pay for a course, you will be enrolled on our e-learning platform. For most of our courses, we advise that students complete some pre-course modules before they start their course which will help them get the maximum benefit from the overall learning experience.

Are there specific English language requirements?

Yes. We do require our students to have a certain level of proficiency in written and spoken English. This is to help you achieve your learning goals. International learners who have not completed either their primary or secondary level of education in English will be asked to provide evidence of their competency. This is generally an IELTS score of 6 but we will gladly accept a range of alternatives IELTS such as TOEFL and Cambridge English exams. We also accept the Duolingo English Test. This can be completed online for a cost of $49 and you will receive the results within 48 hours. We require a minimum score of 95 on this test (see their guide to understanding test scores).

Can I cancel my place if I have already paid?

Our refund policy is as follows:

A full refund will be given for cancellations made more than 15 working days before the course start date
For cancellations made within 14-10 working days before the course start date, learners will be able to defer their booking to another course within three months of the date of the booked course. No refund will be made at this point.
For cancellations made within 9-5 working days before the course start date, a 50% cancellation fee will apply.
For cancellations made 2 working days or less before the course start date, 100% cancellation fee will apply

No refund will be made to learners who fail to attend classes or who do not complete the course.

Companies and individuals may substitute participants prior to the start of the course without additional payment or penalty. This can be done right up to the day before the course start date.

When will I get my QQI certification?

Quality and Qualifications Ireland (QQI) has 6 submission deadlines in each calendar year. Once all materials have been received and the candidate has been successful in their assessments, their results will be internally verified and then authenticated by an External Authenticator. We will then submit the candidate for certification at the next available QQI submission deadline.

When we receive certificates back from QQI, they will be sent out to learners to the address they submitted on their registration form if all course fees have been paid.

All certification costs are covered in course fees.

Can I repeat an assessment if I fail?

At induction, learners will be notified of the exam schedule and deadlines for submission of projects and portfolios. The assessment deadlines allow learners adequate time to complete assessment material and adequate time for the assessment to be marked and verified in advance of the next available QQI submission date. We strongly believe that it is in the learner’s interest to submit their practical work as soon as possible after the course is finished, this leads to best outcomes and means learners complete the course and achieve the award.

A learner can notify us in advance of a deadline that the deadline will be missed and the reasons why. They should complete an Application for Extension to Assessment Deadline Form. Please see the Learner Handbook for further details.

If a learner does NOT notify us in advance and submits assessment material after the deadline, there is a €50 charge for late submission of an assessment. In addition, it should be noted we only hold other exam assessments for 6 months after completion, so late submission of other assessment material will not be accepted if it is more than 6 months after completion of the course.

Do you accept social welfare funding?

Yes, we do. If you contact your local INTREO office they will be able to advise on their training support grants which may fund your training course up to €500.